Journal
ANNALS OF OPERATIONS RESEARCH
Volume -, Issue -, Pages -Publisher
SPRINGER
DOI: 10.1007/s10479-023-05191-y
Keywords
Market orientation; Supply chain strategy; Customer integration; Marketing-supply chain alignment; Supply chain performance; Structural equation modelling
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Factors such as market orientation and supply chain strategy determine the degree of customer integration, which in turn affects supply chain performance. This study investigates the development and impact of customer integration through various mechanisms, highlighting its importance for firms to predict and adapt to changing customer demands.
Ever increasing demand for customization and product diversity from the customers has made it important for firms to predict changes in the customer demand patterns and adopt accordingly. Customer integration allows firms to understand customers and respond to their particular needs in a better way. This study investigates the mechanisms through which customer integration is developed and affects supply chain performance. We develop a structural model underlining the role of market orientation and supply chain strategy as factors affecting the degree of customer integration. We also investigate the contingency role of marketing - supply chain integration in these relationships. We test the hypothesized model using data from Pakistani manufacturing organizations using structural equation modelling. Our results provide support for the study hypotheses except that marketing-supply chain alignment does not moderate the relationship between supply chain strategy and customer integration.
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