Related references
Note: Only part of the references are listed.Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention
Xingyang Lv et al.
COMPUTERS IN HUMAN BEHAVIOR (2022)
When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition
Magnus Soderlund
JOURNAL OF RETAILING AND CONSUMER SERVICES (2022)
Leave Britney alone!: parasocial relationships and empathy
Hailey Scherer et al.
JOURNAL OF SOCIAL PSYCHOLOGY (2022)
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Mengmeng Song et al.
JOURNAL OF RETAILING AND CONSUMER SERVICES (2022)
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Yuping Liu-Thompkins et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2022)
Service robots with (perceived) theory of mind: An examination of humans' reactions
Magnus Soderlund
JOURNAL OF RETAILING AND CONSUMER SERVICES (2022)
Let me drive you! The effect of change seeking and behavioral control in the Artificial Intelligence-based self-driving cars
Andrea Sestino et al.
TECHNOLOGY IN SOCIETY (2022)
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
Yawei Wang et al.
JOURNAL OF RETAILING AND CONSUMER SERVICES (2022)
A Machine Learning Framework towards Bank Telemarketing Prediction
Stephane Cedric Koumetio Tekouabou et al.
JOURNAL OF RISK AND FINANCIAL MANAGEMENT (2022)
Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The Word-of-Machine Effect
Chiara Longoni et al.
JOURNAL OF MARKETING (2022)
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelau et al.
COMPUTERS IN HUMAN BEHAVIOR (2021)
When Algorithms Fail: Consumers' Responses to Brand Harm Crises Caused by Algorithm Errors
Raji Srinivasan et al.
JOURNAL OF MARKETING (2021)
Watch Me Improve-Algorithm Aversion and Demonstrating the Ability to Learn
Benedikt Berger et al.
BUSINESS & INFORMATION SYSTEMS ENGINEERING (2021)
Influence of human versus AI recommenders: The roles of product type and cognitive processes
Anders Hauge Wien et al.
JOURNAL OF BUSINESS RESEARCH (2021)
How artificial intelligence will affect the future of retailing
Abhijit Guha et al.
JOURNAL OF RETAILING (2021)
How Technology is Changing Retail
Venkatesh Shankar et al.
JOURNAL OF RETAILING (2021)
Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy
Yogesh K. Dwivedi et al.
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT (2021)
Consumers and Artificial Intelligence: An Experiential Perspective
Stefano Puntoni et al.
JOURNAL OF MARKETING (2021)
Preference for human (vs. robotic) labor is stronger in symbolic consumption contexts
Armin Granulo et al.
JOURNAL OF CONSUMER PSYCHOLOGY (2021)
Perceiving a Mind in a Chatbot: Effect of Mind Perception and Social Cues on Co-presence, Closeness, and Intention to Use
Sangwon Lee et al.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION (2020)
The influence of consumer anthropomorphism on attitudes towards artificial intelligence trip advisors
Brett A. S. Martin et al.
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT (2020)
Chatbot e-service and customer satisfaction regarding luxury brands
Minjee Chung et al.
JOURNAL OF BUSINESS RESEARCH (2020)
Understanding AI - Can and Should we Empathize with Robots?
Susanne Schmetkamp
REVIEW OF PHILOSOPHY AND PSYCHOLOGY (2020)
Artificial Intelligence and the Future of Primary Care: Exploratory Qualitative Study of UK General Practitioners' Views
Charlotte Blease et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2019)
Algorithm appreciation: People prefer algorithmic to human judgment
Jennifer M. Logg et al.
ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES (2019)
Task-Dependent Algorithm Aversion
Noah Castelo et al.
JOURNAL OF MARKETING RESEARCH (2019)
Empathy for service: benefits, unintended consequences, and future research agenda
Liliana L. Bove
JOURNAL OF SERVICES MARKETING (2019)
Resistance to Medical Artificial Intelligence
Chiara Longoni et al.
JOURNAL OF CONSUMER RESEARCH (2019)
Understanding adoption of intelligent personal assistants: A parasocial relationship perspective
Sangyeal Han et al.
INDUSTRIAL MANAGEMENT & DATA SYSTEMS (2018)
People are averse to machines making moral decisions
Yochanan E. Bigman et al.
COGNITION (2018)
Effects of personification and anthropomorphic tendency on destination attitude and travel intentions
Kate Letheren et al.
TOURISM MANAGEMENT (2017)
Emotionally expressive dynamic physical behaviors in robots
Mason Bretan et al.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES (2015)
Algorithm Aversion: People Erroneously Avoid Algorithms After Seeing Them Err
Berkeley J. Dietvorst et al.
JOURNAL OF EXPERIMENTAL PSYCHOLOGY-GENERAL (2015)
On a Scale of State Empathy During Message Processing
Lijiang Shen
WESTERN JOURNAL OF COMMUNICATION (2010)
Who Sees Human? The Stability and Importance of Individual Differences in Anthropomorphism
Adam Waytz et al.
PERSPECTIVES ON PSYCHOLOGICAL SCIENCE (2010)
Dimensions of mind perception
Heather M. Gray et al.
SCIENCE (2007)
User acceptance of information technology: Toward a unified view
V Venkatesh et al.
MIS QUARTERLY (2003)