4.7 Article

Anthropomorphic response: Understanding interactions between humans and artificial intelligence agents

Related references

Note: Only part of the references are listed.
Article Robotics

The Interplay Between Emotional Intelligence, Trust, and Gender in Human-Robot Interaction A Vignette-Based Study

Theresa Law et al.

Summary: Based on the results of the study, people's trust in robots is influenced by the robot's level of emotional intelligence, and gender stereotypes related to emotional intelligence transfer to trust. Surprisingly, people trusted the robot more when the interaction was presented in text format.

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2021)

Article Computer Science, Information Systems

Do We Trust in AI? Role of Anthropomorphism and Intelligence

Indrit Troshani et al.

Summary: AI applications are drastically altering the dynamics of interactions between service providers and consumers, and the human-like qualities of AI applications have a significant impact on consumers' trust in them. Research findings shed light on the intricate nuances of anthropomorphism and intelligence as key constructs in AI-enabled services, and also expand understanding of the uncanny valley phenomenon by identifying conditions that lead to consumer discomfort as AI becomes more human-like in service environments.

JOURNAL OF COMPUTER INFORMATION SYSTEMS (2021)

Article Information Science & Library Science

Estimating the Impact of Humanizing Customer Service Chatbots

Scott Schanke et al.

Summary: This study investigates the impact of anthropomorphizing chatbots on transaction conversion rates. Findings suggest that anthropomorphism is beneficial for transaction outcomes in a retail setting, but also leads to increased sensitivity to offers. Moreover, consumers may shift to a fairness evaluation or negotiating mindset when interacting with more human-like chatbots.

INFORMATION SYSTEMS RESEARCH (2021)

Article Neurosciences

Exploring the relationship between anthropomorphism and theory-of-mind in brain and behaviour

Ruud Hortensius et al.

Summary: This study investigated the relationship between anthropomorphism and theory-of-mind, finding that while these two concepts may overlap in certain situations, they remain separate at the personality level.

HUMAN BRAIN MAPPING (2021)

Article Psychology, Multidisciplinary

Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan Chi et al.

Summary: This study develops and validates a scale of Social Service Robot Interaction Trust (SSRIT) that measures consumers' trust toward interaction with AI social robots in service delivery. Through a systematic literature review, semi-structured interviews, a focus group study, and rigorous quantitative studies, this study conceptualizes the interaction-based trust and proposes a third-order reflective-formative scale, which suggests that trust in interaction is measured by 3 third-order indicators: propensity to trust in robot, trustworthy robot function and design, and trustworthy service task and context. The convergent, discriminant, external, concurrent, and predictive validities of the scale are validated, providing both theoretical contributions and managerial implications.

COMPUTERS IN HUMAN BEHAVIOR (2021)

Article Psychology, Multidisciplinary

Anthropomorphism brings us closer: The mediating role of psychological distance in User-AI assistant interactions

Xinge Li et al.

Summary: This research demonstrates the positive effects of anthropomorphism on interactions with smart-speaker-based AI assistants through survey and experiment, with psychological distance playing a mediating role in this relationship.

COMPUTERS IN HUMAN BEHAVIOR (2021)

Article Business

The Impact of Anthropomorphism on Consumers' Purchase Decision in Chatbot Commerce

Min Chung Han

Summary: This research examines the impact of anthropomorphism on consumers' perceptions of mobile messenger chatbots and their behavioral decision making, finding that anthropomorphism plays a positive role in shaping consumers' intentions to purchase through chatbot commerce.

JOURNAL OF INTERNET COMMERCE (2021)

Article Business

How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents

Sara Moussawi et al.

Summary: Personal intelligent agents (PIAs) are systems that assist humans using natural language, exhibiting characteristics such as personalization, intelligence, and human-like behavior. These agents contribute to a quickly-changing and fast-growing set of technologies that enhance users' capabilities and sense of self.

ELECTRONIC MARKETS (2021)

Article Business

Customer service chatbots: Anthropomorphism and adoption

Ben Sheehan et al.

JOURNAL OF BUSINESS RESEARCH (2020)

Article Psychology, Multidisciplinary

Effects of robot-human versus robot-robot behavior and entitativity on anthropomorphism and willingness to interact

Marlena R. Fraune et al.

COMPUTERS IN HUMAN BEHAVIOR (2020)

Article Computer Science, Information Systems

Acting Like Humans? Anthropomorphism and Consumer's Willingness to Pay in Electronic Commerce

Lingyao (Ivy) Yuan et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2019)

Article Robotics

Perceived Human-Likeness of Social Robots: Testing the Rasch Model as a Method for Measuring Anthropomorphism

Peter A. M. Ruijten et al.

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2019)

Article Business

Trust in humanoid robots: implications for services marketing

Michelle M. E. van Pinxteren et al.

JOURNAL OF SERVICES MARKETING (2019)

Article Health Care Sciences & Services

Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study

Tom Nadarzynski et al.

DIGITAL HEALTH (2019)

Article Computer Science, Information Systems

NUDGING MOODS TO INDUCE UNPLANNED PURCHASES IN IMPERFECT MOBILE PERSONALIZATION CONTEXTS

Shuk Ying Ho et al.

MIS QUARTERLY (2018)

Article Psychology, Multidisciplinary

An Evaluation of Amazon's Mechanical Turk, Its Rapid Rise, and Its Effective Use

Michael D. Buhrmester et al.

PERSPECTIVES ON PSYCHOLOGICAL SCIENCE (2018)

Article Robotics

Perceived Comfortableness of Anthropomorphized Robots in US and Japan

Hiroko Kamide et al.

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2017)

Article Psychology, Multidisciplinary

Smartphones as Social Actors? Social dispositional factors in assessing anthropomorphism

Wenhuan Wang

COMPUTERS IN HUMAN BEHAVIOR (2017)

Review Psychology, Clinical

Conducting Clinical Research Using Crowdsourced Convenience Samples

Jesse Chandler et al.

ANNUAL REVIEW OF CLINICAL PSYCHOLOGY, VOL 12 (2016)

Article Multidisciplinary Sciences

Seeing Minds in Others - Can Agents with Robotic Appearance Have Human-Like Preferences?

Molly C. Martini et al.

PLOS ONE (2016)

Article Business

Must smart objects look human? Study of the impact of anthropomorphism on the acceptance of companion robots

Alain Goudey et al.

RECHERCHE ET APPLICATIONS EN MARKETING-ENGLISH EDITION (2016)

Article Business

Individual difference factors related to anthropomorphic tendency

Kate Letheren et al.

EUROPEAN JOURNAL OF MARKETING (2016)

Article Robotics

Anthropomorphism: Opportunities and Challenges in Human-Robot Interaction

Jakub Zlotowski et al.

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2015)

Article Hospitality, Leisure, Sport & Tourism

Personal Qualities of Effective Sport Psychologists: A Sports Physician Perspective

Charlotte Chandler et al.

PHYSICAL CULTURE AND SPORT STUDIES AND RESEARCH (2014)

Article Chemistry, Analytical

A Multimodal Emotion Detection System during Human-Robot Interaction

Fernando Alonso-Martin et al.

SENSORS (2013)

Article Robotics

To Err is Human(-like): Effects of Robot Gesture on Perceived Anthropomorphism and Likability

Maha Salem et al.

INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS (2013)

Article Psychology, Experimental

Cognitive biases explain religious belief, paranormal belief, and belief in life's purpose

Aiyana K. Willard et al.

COGNITION (2013)

Article Psychology, Multidisciplinary

Caregiving role in human-robot interaction: A study of the mediating effects of perceived benefit and social presence

Ki Joon Kim et al.

COMPUTERS IN HUMAN BEHAVIOR (2013)

Article Psychology, Mathematical

Conducting behavioral research on Amazon's Mechanical Turk

Winter Mason et al.

BEHAVIOR RESEARCH METHODS (2012)

Article Business

PLS-SEM: INDEED A SILVER BULLET

Joe F. Hair et al.

JOURNAL OF MARKETING THEORY AND PRACTICE (2011)

Article Psychology, Multidisciplinary

Revisiting the uncanny valley theory: Developing and validating an alternative to the Godspeed indices

Chin-Chang Ho et al.

COMPUTERS IN HUMAN BEHAVIOR (2010)

Article Psychology, Multidisciplinary

Who Sees Human? The Stability and Importance of Individual Differences in Anthropomorphism

Adam Waytz et al.

PERSPECTIVES ON PSYCHOLOGICAL SCIENCE (2010)

Article Psychology, Social

When we need a human: Motivational determinants of anthropomorphism

Nicholas Epley et al.

SOCIAL COGNITION (2008)

Article Psychology, Multidisciplinary

Choose your buddy icon carefully: The influence of avatar androgyny, anthropomorphism and credibility in online interactions

Kristine L. Nowak et al.

COMPUTERS IN HUMAN BEHAVIOR (2008)

Review Psychology

On seeing human: A three-factor theory of anthropomorphism

Nicholas Epley et al.

PSYCHOLOGICAL REVIEW (2007)

Article Computer Science, Cybernetics

The effect of the agency and anthropomorphism on users' sense of telepresence, copresence, and social presence in virtual environments

KL Nowak et al.

PRESENCE-TELEOPERATORS AND VIRTUAL ENVIRONMENTS (2003)

Article Automation & Control Systems

Anthropomorphism and the social robot

BR Duffy

ROBOTICS AND AUTONOMOUS SYSTEMS (2003)

Article Social Issues

Machines and mindlessness: Social responses to computers

C Nass et al.

JOURNAL OF SOCIAL ISSUES (2000)