4.6 Review

User Experience: A Bibliometric Review of the Literature

Journal

IEEE ACCESS
Volume 11, Issue -, Pages 12662-12675

Publisher

IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
DOI: 10.1109/ACCESS.2023.3241968

Keywords

INDEX TERMS User experience; virtual reality; human-computer interaction; bibliometric; keyword analysis

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A bibliometric analysis was conducted on publications regarding user experience from 2011 to 2021 using the Web of Science database, revealing the research status. The Derwent Data Analyzer software was used for data cleaning, mining, and visualization. Various aspects such as year trends, leading countries, institutions, contributors, research fields, journals, and highly cited literature were investigated. Key findings include the productivity of the United States, China, and Britain, with Tsinghua University in China being the most productive organization and Sungkyunkwan University in South Korea having the highest average citations per publication. The research fields of user experience span across 204 domains, with computer science information systems being the main field. Usability, virtual reality, human-computer interaction, and augmented reality were identified as the most commonly used keywords. A recent trend shows a focus on molecular biology.
User experience is a well-discussed topic in the field of human-computer interaction. To describe the status of research on this topic, a bibliometric analysis of publications concerning user experience from 2011 to 2021 was conducted using the Web of Science database. The main functions of Derwent Data Analyzer software include data cleaning, mining, and visualization. The historical trends of the year, leading countries, leading institutions, major contributors, and leading research fields and journals were investigated, and a keyword analysis of the highly cited literature was performed. The key findings are as follows. The United States, China, and Britain are the three most productive countries. Tsinghua University in China is the most productive organization, and Sungkyunkwan University in South Korea has the highest average citations per publication. User experience has attracted the attention of numerous scholars in 204 research fields, and computer science information systems is the main field. Usability, virtual reality, human-computer interaction, and augmented reality are the most used keywords. A recent trend is the focus on molecular biology.

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