Journal
INFORMATION SYSTEMS MANAGEMENT
Volume -, Issue -, Pages -Publisher
TAYLOR & FRANCIS INC
DOI: 10.1080/10580530.2022.2163324
Keywords
Business process management; BPM; adoption; BPM customer use cases; BPM success stories
Categories
Funding
- Polish National Science Centre, Poland
- [2017/27/B/HS4/01734]
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By analyzing customer use cases, we have created a classification framework to explore the motivations for adopting Business Process Management (BPM), with a focus on the new role of BPM in the context of digital transformation. This framework will serve as a guide for future research on BPM motivation patterns.
We explore motivations for adopting Business Process Management (BPM) by analyzing 290 customer use cases published on-line by BPM systems vendors. We construct a classification framework of BPM motivations for the new challenges confronting BPM in the time of digital transformation, with highlights of the new role of BPM in this context. The proposed framework serves as a guide for future research on BPM motivation patterns, particularly in the context of digital transformation.
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