Journal
SUSTAINABILITY
Volume 14, Issue 17, Pages -Publisher
MDPI
DOI: 10.3390/su141710930
Keywords
corporate social responsibility; reputation; satisfaction; image; trust; sustainability
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The study found that Corporate Social Responsibility (CSR) activities at Incheon International Airport have a positive impact on its reputation, enhancing customer perceptions and strengthening the importance of sustainability. This demonstrates the significance and role of CSR within the airport industry in Korea.
This study aims to intensively analyze the effects of Incheon International Airport's implementation of Corporate Social Responsibility (CSR) on its reputation. CSR activities constitute a significant role as management strategies and sustain their business reputation in the airport industry based on the Incheon International airport in Korea. The purpose of this study is to provide CSR activities to promote the sustainable development of airports by verifying the impact of CSR on airport reputation through mediate variables within the airport industry in consideration of the value and importance of CSR. A survey was conducted for a total of 297 Incheon International Airport users, and the collected data was analyzed using the structural equation model. As a result, it was found that CSR has a positive effect on reputation. Therefore, CSR activities can positively enhance customer perception, strengthen the importance of sustainability, and play a very important role in Korea's airport industry. It is expected that the results of this study will be used as basic data to emphasize the relative importance of airports' CSR activities to enhance the reputation of airports in Korea and have a positive impact on sustainable development.
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