4.5 Article

It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self-esteem of Generation Z female consumers

Related references

Note: Only part of the references are listed.
Article Business

Obesity and compensatory consumption: Evidence from jewelry shopping

Didem Kurt

Summary: The research explores the relationship between obesity and compensatory consumption in the context of jewelry shopping. Findings indicate that individuals with higher body mass indices are willing to pay more for jewelry, and areas with higher obesity rates have increased jewelry store sales. Search interest for jewelry stores also correlates with obesity rates, mediated by people's dissatisfaction with their weight. The use of self-related and discrepancy words in jewelry-related tweets is more prominent in areas with higher obesity rates, supporting the self-discrepancy account.

PSYCHOLOGY & MARKETING (2022)

Article Business

Regrettable-escapism- the negative effects of mobile app use: A retail perspective

Graeme McLean et al.

Summary: This study explores the effects of consumers' interactions with mobile shopping apps on their intention to reuse the app in the future, loyalty towards the brand, and brand reputation through questionnaire surveys and in-depth interviews. Findings show that the addictive nature of shopping apps can lead to regrettable escapism, causing consumers to feel guilt and frustration.

PSYCHOLOGY & MARKETING (2022)

Review Business

AI in marketing, consumer research and psychology: A systematic literature review and research agenda

Marcello M. Mariani et al.

Summary: This study provides an integrated view on the body of knowledge of artificial intelligence in marketing, consumer research, and psychology literature, identifying eight topical clusters and 412 theoretical lenses used in these studies. The research agenda proposed aims to advance the scholarly debate on AI with an emphasis on cross-fertilization of theories and neglected research topics.

PSYCHOLOGY & MARKETING (2022)

Article Business

Can augmented reality satisfy consumers' need for touch?

Shirin Gatter et al.

Summary: Consumers with a high autotelic need for touch may experience deprivation when shopping online, and this study explores whether augmented reality can address this issue. The findings suggest that there are differences between consumers' expectations and actual experiences of hedonic and utilitarian benefits when using AR in retail.

PSYCHOLOGY & MARKETING (2022)

Article Business

Strategies for successful personal branding of celebrities on social media platforms: Involvement or information sharing?

Fang-Yi Lo et al.

Summary: This study investigates the motivations behind Internet celebrities' personal brand development and strategies for successful branding, finding that focusing on involvement activities rather than just information sharing is key for creating a successful personal brand.

PSYCHOLOGY & MARKETING (2022)

Article Business

A picture says more than a thousand words: Using consumer neuroscience to study instagram users' responses to influencer advertising

Rumen Pozharliev et al.

Summary: Companies are increasingly relying on influencer marketing. A laboratory study found that micro-influencers attract more attention in weak argument quality situations and can affect users' behavioral activation system. This has implications for advertising effectiveness and online message design.

PSYCHOLOGY & MARKETING (2022)

Article Business

The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores

Shadma Shahid et al.

Summary: This paper aims to study the causal effect of sensory marketing cues and brand experience on emotional attachment and subsequent brand loyalty in a luxury retail store setting, and explore the moderating role of store image in these relationships. Through three related studies, it was found that sensory marketing and brand experience have a positive impact on enhancing brand experiences, emotional attachment, and brand loyalty. Additionally, store image significantly interacts with sensory marketing cues and brand experience to improve consumers' emotional attachment with luxury brands.

PSYCHOLOGY & MARKETING (2022)

Review Business

Toward advancing theory on creativity in marketing and artificial intelligence

Nisreen Ameen et al.

Summary: This research conducts a comprehensive review of literature to explore the impact of artificial intelligence (AI) on creativity in marketing. It proposes a new organizing framework to integrate the identified themes and synthesizes the antecedents, dimensions, and outcomes of creativity in marketing and AI. Additionally, it presents a typology of key skills required for creativity in marketing and the impact of specific AI capabilities on these skills.

PSYCHOLOGY & MARKETING (2022)

Review Business

Personalization in personalized marketing: Trends and ways forward

Shobhana Chandra et al.

Summary: This study fills the knowledge gap in the field of personalized marketing by conducting a comprehensive review and analysis. The research findings reveal publication and citation trends, prominent authors, major themes, and propose future research directions for personalized marketing.

PSYCHOLOGY & MARKETING (2022)

Article Business

Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience

Yuping Liu-Thompkins et al.

Summary: This article emphasizes the importance of artificial empathy in AI marketing and proposes a systematic framework for integrating artificial empathy into AI-enabled marketing interactions. The article elaborates on the key components of artificial empathy and how it can be implemented, as well as tests how it generates value for customers and firms.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2022)

Article Psychology, Multidisciplinary

In AI we trust? The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based customer relationship management in the emerging feeling economy

Seounmi Youn et al.

Summary: Different relationship types (virtual assistantship vs virtual friendship) between consumers and AI chatbots have varying effects on brand personality perception, parasocial interaction, and CRM. Consumers interacting with friend chatbots show stronger parasocial interaction, and the relationship type impacts brand personality perception through parasocial interaction. AI designers and marketers need to develop innovative AI user interfaces and experiences to attract users and alleviate AI anxiety in the "feeling economy."

COMPUTERS IN HUMAN BEHAVIOR (2021)

Article Psychology, Clinical

Framing real beauty: A framing approach to the effects of beauty advertisements on body image and advertising effectiveness

Orpha de Lenne et al.

Summary: This study examined the effects of differently framed ads featuring idealized vs. non-idealized models on women's well-being and ad effectiveness. Results showed that a passive body frame generated more appearance schemas compared to a subject frame, and had different effects on advertising outcomes.

BODY IMAGE (2021)

Article Business

A generational investigation and sentiment and emotion analyses of female fashion brand users on Instagram in Sub-Saharan Africa

Ali B. Mahmoud et al.

Summary: The study found that consumer satisfaction plays a significant mediating role in the intentions to recommend and follow brand Instagram accounts, with differences in responses among different generations. Generation X values usefulness more, while Generation Z leans towards following. Generations Y and Z are more likely to recommend brands, while Generation X focuses more on following. Among the generations, satisfaction is a stronger transmitter of usefulness indirect effects onto following intentions.

JOURNAL OF BRAND MANAGEMENT (2021)

Article Business

A conversation-based perspective for shaping ethical human-machine interactions: The particular challenge of chatbots

Grazia Murtarelli et al.

Summary: Using chatbots to manage online interactions with consumers presents ethical challenges tied to AI applications and raises new avenues for research. This study highlights concerns about the ethical implications of non-real conversations managed by non-moral agents, as well as the integration of AI in conversational processes. It proposes a new conceptual model that incorporates ethical considerations for the future development of chatbots.

JOURNAL OF BUSINESS RESEARCH (2021)

Article Business

Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation

Rajat Roy et al.

Summary: Research shows that consumers typically prefer engaging with humans over chatbots, but anthropomorphizing chatbots can enhance consumer experiences. Consumers' time orientation influences their preference for warm vs. competent chatbot conversations and also affects brand perceptions.

JOURNAL OF BUSINESS RESEARCH (2021)

Article Business

'Instagram made Me buy it': Generation Z impulse purchases in fashion industry

Elmira Djafarova et al.

Summary: This study examines the most effective Instagram marketing tools in influencing impulse purchases among Generation Z females, finding that advertisements, opinion leaders, and user-generated content act as key stimuli. Gender differences were significant, with males showing less susceptibility to impulse purchases on Instagram compared to females.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2021)

Article Psychology, Multidisciplinary

Customer experiences in the age of artificial intelligence

Nisreen Ameen et al.

Summary: This study analyzes the impact of AI integration in shopping on customer experience, proposing a theoretical model and conducting an online survey with 434 responses. Findings suggest trust and perceived sacrifice mediate the effects of convenience, personalization, and service quality, while relationship commitment has a significant direct effect on AI-enabled customer experience. This research contributes to understanding the role of trust, perceived sacrifice, and relationship commitment in AI-enabled customer experiences.

COMPUTERS IN HUMAN BEHAVIOR (2021)

Article Business

Mirror, mirror on the wall, are we ready for Gen-Z in marketplace? A study of smart retailing technology in Malaysia

Siew Imm Ng et al.

Summary: This study investigates Generation Z consumers' expectations towards smart retail technology (SRT) in Malaysia, highlighting the importance of perceived usefulness, perceived enjoyment, and perceived value on consumers' attitude and word-of-mouth. The findings suggest that Gen-Z consumers prioritize functional value, fun value, and value for money when adopting SRT, with their attitude playing a mediating role in connecting perceived value and perceived enjoyment to word-of-mouth towards SRT.

YOUNG CONSUMERS (2021)

Article Computer Science, Information Systems

Do (how) digital natives adopt a new technology differently than digital immigrants? A longitudinal study

Ankit Kesharwani

INFORMATION & MANAGEMENT (2020)

Article Business

Beyond a tandem analysis of SEM and PROCESS: Use of PLS-SEM for mediation analyses!

Marko Sarstedt et al.

INTERNATIONAL JOURNAL OF MARKET RESEARCH (2020)

Article Computer Science, Theory & Methods

In the shades of the uncanny valley: An experimental study of human-chatbot interaction

Leon Ciechanowski et al.

FUTURE GENERATION COMPUTER SYSTEMS-THE INTERNATIONAL JOURNAL OF ESCIENCE (2019)

Article Business

Far apart yet close by: Social media and acculturation among international students in the UK

Qionglei Yu et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2019)

Article Psychology, Clinical

Ideal comparisons: Body ideals harm women's body image through social comparison

Diana E. Betz et al.

BODY IMAGE (2019)

Article Business

The impact of virtual, augmented and mixed reality technologies on the customer experience

Carlos Flavian et al.

JOURNAL OF BUSINESS RESEARCH (2019)

Article Communication

'Instafamous' - credibility and self-presentation of micro-celebrities on social media

Elmira Djafarova et al.

INFORMATION COMMUNICATION & SOCIETY (2019)

Article Business

Servant, friend or master? The relationships users build with voice-controlled smart devices

Fiona Schweitzer et al.

JOURNAL OF MARKETING MANAGEMENT (2019)

Article Business

Brand portfolio coherence: Scale development and empirical demonstration

Hang T. Nguyen et al.

INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING (2018)

Article Computer Science, Interdisciplinary Applications

The Relations Among Social Media Addiction, Self-Esteem, and Life Satisfaction in University Students

Nazir S. Hawi et al.

SOCIAL SCIENCE COMPUTER REVIEW (2017)

Article Computer Science, Cybernetics

Cheery companions or serious assistants? Role and demeanor congruity as predictors of robot attraction and use intentions among senior citizens

S. Shyam Sundar et al.

INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES (2017)

Article Psychology, Multidisciplinary

Instagram and college women's body image: Investigating the roles of appearance-related comparisons and intrasexual competition

Joshua Hendrickse et al.

COMPUTERS IN HUMAN BEHAVIOR (2017)

Article Psychology, Multidisciplinary

Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users

Elmira Djafarova et al.

COMPUTERS IN HUMAN BEHAVIOR (2017)

Article Business

Testing measurement invariance of composites using partial least squares

Jorg Henseler et al.

INTERNATIONAL MARKETING REVIEW (2016)

Article Business

A new criterion for assessing discriminant validity in variance-based structural equation modeling

Jorg Henseler et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2015)

Article Psychology, Clinical

Comparative effects of Facebook and conventional media on body image dissatisfaction

Rachel Cohen et al.

JOURNAL OF EATING DISORDERS (2015)

Article Business

Self-Affirmation through the Choice of Highly Aesthetic Products

Claudia Townsend et al.

JOURNAL OF CONSUMER RESEARCH (2012)

Article Psychology, Multidisciplinary

DEVELOPMENT OF A FACEBOOK ADDICTION SCALE

Cecile Schou Andreassen et al.

PSYCHOLOGICAL REPORTS (2012)

Article Business

The influence of C2C communications in online brand communities on customer purchase behavior

Mavis T. Adjei et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2010)

Article Business

Brand relationships through brand reputation and brand tribalism

Cleopatra Veloutsou et al.

JOURNAL OF BUSINESS RESEARCH (2009)

Article Education & Educational Research

Social comparison and body image in adolescence: a grounded theory approach

A. Krayer et al.

HEALTH EDUCATION RESEARCH (2008)

Article Biology

Socially intelligent robots: dimensions of human-robot interaction

Kerstin Dautenhahn

PHILOSOPHICAL TRANSACTIONS OF THE ROYAL SOCIETY B-BIOLOGICAL SCIENCES (2007)

Article Business

The ties that bind: Measuring the strength of consumers' emotional attachments to brands

M Thomson et al.

JOURNAL OF CONSUMER PSYCHOLOGY (2005)

Review Psychology, Applied

Common method biases in behavioral research: A critical review of the literature and recommended remedies

PM Podsakoff et al.

JOURNAL OF APPLIED PSYCHOLOGY (2003)

Article Psychology, Developmental

The relationship of social physique anxiety to risk for developing an eating disorder in young females

AM Thompson et al.

JOURNAL OF ADOLESCENT HEALTH (2002)

Article Psychology, Clinical

Exposure to media-portrayed thin-ideal images adversely affects vulnerable girls: A longitudinal experiment

E Stice et al.

JOURNAL OF SOCIAL AND CLINICAL PSYCHOLOGY (2001)

Article Business

Developing and validating a multidimensional consumer-based brand equity scale

B Yoo et al.

JOURNAL OF BUSINESS RESEARCH (2001)

Article Business

An examination of selected marketing mix elements and brand equity

B Yoo et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2000)