A survey of dynamic models of product quality

We review dynamic quality models both in single-agent setup and in a competitive framework. Our ob-jectives are: (1) to give the reader a vantage point on the state of the art in this area, (2) to identify the boundaries between the different concepts of quality to help build a bridge between the various commu-nities interested in the management of quality, and (3) to sketch out a research agenda for the area. The paper should not only be of interest to active researchers in the field, but also to a broader community of scholars and practitioners working in operations management, marketing, industrial engineering and operations research, who are interested in quality dynamics.(c) 2022 The Author(s). Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license ( http://creativecommons.org/licenses/by-nc-nd/4.0/ )

Automated summary

This article reviews dynamic quality models in both single-agent setup and competitive frameworks. The objectives are to provide the reader with the latest developments in this field, identify the boundaries between different quality concepts, and outline a research agenda. The article is not only relevant to active researchers in the field but also to scholars and practitioners in operations management, marketing, industrial engineering, and operations research who are interested in quality dynamics.