Journal
COMMUNICATION RESEARCH REPORTS
Volume 39, Issue 2, Pages 93-103Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/08824096.2022.2045929
Keywords
Artificial intelligence (AI); AI companions; human-machine communication; social presence; social robots
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This study examines the roles of social presence and warmth of a disembodied AI companion through an online experiment and finds that social presence fosters greater perceived usefulness and willingness to recommend the AI companion for lonely individuals.
Artificial intelligence (AI) companions (e.g., social machine agents, social robots) are becoming increasingly available. Considering that AI companions can be beneficial for individuals seeking companionships or relationships, the social and relational aspects of an AI companion are important to investigate. To understand people's perceptions of an AI companion, this study examines the roles of social presence and warmth of an AI companion through an online experiment. Primary findings indicate that social presence of a disembodied AI companion fosters greater perceived usefulness of the AI companion and willingness to recommend the AI companion for lonely individuals. Collectively, the study highlights the importance of social presence for disembodied AI companions.
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