Journal
JOURNAL OF PERSONALIZED MEDICINE
Volume 12, Issue 4, Pages -Publisher
MDPI
DOI: 10.3390/jpm12040529
Keywords
COVID-19; health professionals; telehealth; remote monitoring; survey
Funding
- Canadian Institutes of Health Research (CIHR), Strategy for Patient-Oriented Research (CIHR) [VR4 172769]
- Quebec Health Research Fund (FRQS)
- Centre de Recherche du Centre Hospitalier de l'Universite de Montreal
- ministere de la Sante et des Services sociaux du Quebec [LE-250]
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This study evaluates the capacity and contribution of two different digital platforms in maintaining quality, safety, and patient engagement in care from health professionals' perspectives. The majority of professionals have a positive perception of the quality and safety of care provided through these platforms, but also identify issues such as a lack of training and support.
The COVID-19 pandemic created an urgent need to act to reduce the spread of the virus and alleviate congestion in healthcare services, protect health professionals, and help them maintain satisfactory quality and safety of care. Remote monitoring platforms (RPM) emerged as potential solutions. In this study, we evaluate, from health professionals' perspectives, the capacity and contribution of two different digital platforms to maintain quality, safety, and patient engagement in care. A cross-sectional study was conducted using a survey in which a total of 491 health professionals participated. The results show that, in general, user perceptions of the quality and safety of care provided through the platforms were positive. The ease of access to health professionals' services in general and shorter waiting times for patients were the two main features that were highly appreciated by most participants. However, some problems were encountered during the use of these two platforms, such as a lack of training and/or direct support for users. To improve the two platforms and maximize their use, the areas for improvement and the issues identified should be addressed as part of a collaborative process involving health professionals and patients as well as health system leaders, decision-makers, and digital platform providers.
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