Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 69, Issue 3, Pages 384-403Publisher
WILEY
DOI: 10.1002/joom.1176
Keywords
COVID-19 pandemic; operational efficiency; operational resilience; product diversity; supply chain network
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This study provides an internal-external matching perspective based on flexibility-stability features of operational resilience (OR) during the COVID-19 pandemic. It explains how firms effectively matched their internal competence with external resources from the supply chain network to improve OR.
This study explores how firms sought to effectively match their internal competence with external resources from the supply chain network to improve operational resilience (OR) during the COVID-19 pandemic. Drawing upon matching theory, this study provides an internal-external matching perspective based on flexibility-stability features of OR to explain the operational mechanisms underlying the different matchings between internal flexibility (i.e., product diversity)/stability (i.e., operational efficiency) and external flexibility (i.e., structural holes)/stability (i.e., network centrality). We find that more heterogeneous matchings between internal (external) flexibility and external (internal) stability have a complementary effect that enhances OR, whereas more homogeneous matchings between internal flexibility (or stability) and external flexibility (or stability) have a substitutive effect that reduces OR. This study provides valuable contributions to research focusing on the supply chain, organizational resilience, and operations management.
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