Related references
Note: Only part of the references are listed.Does leadership matter for healthcare service quality? Evidence from NHS England
Shimaa Elkomy et al.
INTERNATIONAL PUBLIC MANAGEMENT JOURNAL (2023)
How service quality in hospitals varies based on hospital ownership and demographics: a study on Turkish patients living urban areas
Emel Yarimoglu et al.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE (2022)
The Gaps of Healthcare Service Quality in Nurse Practitioner Practice and Its Associated Factors From the Patients' Perspective
Chia-Hung Lin et al.
JOURNAL OF NURSING SCHOLARSHIP (2021)
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation
Yuqian Xu et al.
MANAGEMENT SCIENCE (2021)
What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach
Adnan Muhammad Shah et al.
INFORMATION PROCESSING & MANAGEMENT (2021)
Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach
Adnan Muhammad Shah et al.
JOURNAL OF AMBIENT INTELLIGENCE AND HUMANIZED COMPUTING (2020)
Influence of patient and hospital characteristics on inpatient satisfaction in China's tertiary hospitals: A cross-sectional study
LinLin Hu et al.
HEALTH EXPECTATIONS (2020)
Online Reviews of Specialized Drug Treatment Facilities-Identifying Potential Drivers of High and Low Patient Satisfaction
Anish K. Agarwal et al.
JOURNAL OF GENERAL INTERNAL MEDICINE (2020)
What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data
Sonja Bidmon et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2020)
Top ten: A model of dominating factors influencing job satisfaction of emergency nurses
Sabina Staempfli et al.
INTERNATIONAL EMERGENCY NURSING (2020)
Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study
Ye Lin et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2020)
Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals
Adnan Muhammad Shah et al.
QUALITY & QUANTITY (2020)
Exploring Abnormal Behavior Patterns of Online Users With Emotional Eating Behavior: Topic Modeling Study
Youjin Hwang et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2020)
Study On Potential Factors Of Patient Satisfaction: Based On Exploratory Factor Analysis
Ling Liu et al.
PATIENT PREFERENCE AND ADHERENCE (2019)
Promoting OPD Patient Satisfaction through Different Healthcare Determinants: A Study of Public Sector Hospitals
Abid Hussain et al.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH (2019)
Extracting Features of Entertainment Products: A Guided Latent Dirichlet Allocation Approach Informed by the Psychology of Media Consumption
Olivier Toubia et al.
JOURNAL OF MARKETING RESEARCH (2019)
Service provision, pricing, and patient satisfaction in online health communities
Wu Hong et al.
INTERNATIONAL JOURNAL OF MEDICAL INFORMATICS (2018)
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website
Wei Zhang et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2018)
Online physician review websites poorly correlate to a validated metric of patient satisfaction
Jennwood Chen et al.
JOURNAL OF SURGICAL RESEARCH (2018)
Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida
Susan F. Lu et al.
MANAGEMENT SCIENCE (2018)
Factors influencing patients' satisfaction at different levels of health facilities in Bangladesh: Results from patient exit interviews
Gourab Adhikary et al.
PLOS ONE (2018)
Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals
Runtang Meng et al.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH (2018)
Reliability and validity of an indicator system used to evaluate outpatient and inpatient satisfaction in Chinese hospitals
Jun Zhang et al.
PATIENT PREFERENCE AND ADHERENCE (2018)
Defining 'quality' from the patient's perspective: findings from focus groups with Medicaid beneficiaries and implications for public reporting
Ryan P. Theis et al.
HEALTH EXPECTATIONS (2017)
Conceptual foundations of a landmark personality scale based on a destination personality scale: Text mining of online reviews
Seung-Hun Shin et al.
INFORMATION SYSTEMS FRONTIERS (2017)
Exploring patient perceptions of healthcare service quality through analysis of unstructured feedback
Tabitha L. James et al.
EXPERT SYSTEMS WITH APPLICATIONS (2017)
Understanding Health Care Social Media Use From Different Stakeholder Perspectives: A Content Analysis of an Online Health Community
Yingjie Lu et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2017)
Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals
Chang Eun Kim et al.
BMC COMPLEMENTARY AND ALTERNATIVE MEDICINE (2017)
What do patients say about emergency departments in online reviews? A qualitative study
Austin S. Kilaru et al.
BMJ QUALITY & SAFETY (2016)
Satisfaction with information and unmet information needs in men and women with cancer
Hermann Faller et al.
JOURNAL OF CANCER SURVIVORSHIP (2016)
Association Between Online Physician Ratings and Cardiac Surgery Mortality
Jessica J. Liu et al.
CIRCULATION-CARDIOVASCULAR QUALITY AND OUTCOMES (2016)
Yelp Reviews Of Hospital Care Can Supplement And Inform Traditional Surveys Of The Patient Experience Of Care
Benjamin L. Ranard et al.
HEALTH AFFAIRS (2016)
Association Between Online Physician Ratings and Cardiac Surgery Mortality
Jessica J. Liu et al.
CIRCULATION-CARDIOVASCULAR QUALITY AND OUTCOMES (2016)
Job satisfaction and associated factors among healthcare staff: a cross-sectional study in Guangdong Province, China
Yong Lu et al.
BMJ OPEN (2016)
Evaluation of Dermatology Practice Online Reviews Lessons From Qualitative Analysis
Robert J. Smith et al.
JAMA DERMATOLOGY (2016)
Identifying Topics in Microblogs Using Wikipedia
Ahmet Yildirim et al.
PLOS ONE (2016)
Identifying Key Hospital Service Quality Factors in Online Health Communities
Yuchul Jung et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2015)
TREATMENT SATISFACTION WITH DISEASE MODIFYING THERAPIES IN MULTIPLE SCLEROSIS: A SYSTEMATIC REVIEW OF STUDIES USING THE TREATMENT SATISFACTION QUESTIONNAIRE FOR MEDICATION (TSQM)
J. Ting et al.
VALUE IN HEALTH (2015)
Physician Review Websites: Effects of the Proportion and Position of Negative Reviews on Readers' Willingness to Choose the Doctor
Siyue Li et al.
JOURNAL OF HEALTH COMMUNICATION (2015)
Patient complaints in healthcare systems: a systematic review and coding taxonomy
Tom W. Reader et al.
BMJ QUALITY & SAFETY (2014)
Research in the field of drug therapy safety management
Horst Moeller et al.
BRITISH JOURNAL OF CLINICAL PHARMACOLOGY (2013)
Feasibility of Real-Time Satisfaction Surveys Through Automated Analysis of Patientsʼ Unstructured Comments and Sentiments
Farrokh Alemi et al.
Quality Management in Health Care (2013)
Online Doctor Reviews: Do They Track Surgeon Volume, a Proxy for Quality of Care?
Jeffrey Segal et al.
JOURNAL OF MEDICAL INTERNET RESEARCH (2012)
Effective Leadership Behavior: What We Know and What Questions Need More Attention
Gary Yukl
ACADEMY OF MANAGEMENT PERSPECTIVES (2012)
E-Word-of-Mouth on health social networking sites: An opportunity for tailored health communication
Bo Liang et al.
JOURNAL OF CONSUMER BEHAVIOUR (2011)
Patient perceived priorities between technical skills and interpersonal skills: their influence on correlates of patient satisfaction
Genki Murakami et al.
JOURNAL OF EVALUATION IN CLINICAL PRACTICE (2010)
A DEMATEL method in identifying key success factors of hospital service quality
Jiunn-I Shieh et al.
KNOWLEDGE-BASED SYSTEMS (2010)
Exploring the link between integrated leadership and public sector performance
Sergio Fernandez et al.
LEADERSHIP QUARTERLY (2010)
A hierarchical model of health service quality: Scale development and investigation of an integrated model
Tracey S. Dagger et al.
JOURNAL OF SERVICE RESEARCH (2007)
Measurement of outpatients' views of service quality in a Finnish university hospital
H Hiidenhovi et al.
JOURNAL OF ADVANCED NURSING (2002)
The dimensions of service quality for hospitals: Development and use of the KQCAH scale
V Sower et al.
HEALTH CARE MANAGEMENT REVIEW (2001)