Journal
INFORMATION & MANAGEMENT
Volume 59, Issue 4, Pages -Publisher
ELSEVIER
DOI: 10.1016/j.im.2022.103647
Keywords
Mobile technology; human resource gamification; employee engagement; job satisfaction; job performance; the business value of IT
Funding
- European Regional Development Fund (European Union)
- Government of Spain [ECO2017-84138-P, FPU18/01405]
- Regional Government of Andalusia [A-SEJ-154-UGR18]
- Slovenian Research Agency [P5-0410]
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This study examines the association between firms' usage of mobile technology and the execution of HR gamification initiatives, as well as its effect on employee job performance and financial performance. The results show that mobile technology-enabled HR gamification initiatives can improve job satisfaction and employee engagement, which in turn improve job performance and create business value.
This study draws from the information technology (IT)-enabled organizational capabilities perspective, tech-nology affordance theory, and theoretical foundations of organizational gamification to examine how firms' usage of mobile technology may be associated with the execution of human resource (HR) gamification initia-tives and its effect on employee job performance and financial performance. Our central thesis was tested with a survey dataset from 134 firms. We found that: (1) Mobile technology-enabled HR gamification initiative im-proves job satisfaction and employee engagement and (2) employee engagement and job satisfaction are the pathways to improve job performance and create business value from IT.
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