Journal
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
Volume 55, Issue 15, Pages 4436-4449Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207543.2016.1259670
Keywords
quality function deployment; multi-criteria decision-making; hesitant fuzzy sets; DEMATEL; VIKOR; electric vehicle
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Funding
- National Natural Science Foundation of China [71402090, 71671125]
- NSFC Key Program [71432007]
- Program for Young of Special Appointment (Eastern Scholar) at Shanghai Institutions of Higher Learning [QD2015019]
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Quality function deployment (QFD) is a product planning management instrument which has been used in a broad range of industries. However, the traditional QFD method has been criticised much for its deficiencies in acquiring experts' opinions, weighting customer requirements (CRs) and ranking engineering characteristics (ECs). To overcome the limitations, an integrated analytical model is presented in this study for obtaining the importance ratings of ECs in QFD by integrating decision-making trial and evaluation laboratory (DEMATEL) technique and Vlsekriterijumska Optimizacija I Kompromisno Resenje (VIKOR) method under hesitant fuzzy environment. In particular, the hesitant fuzzy DEMATEL is used to analyse the interrelationships among CRs and determine their weights, and the hesitant fuzzy VIKOR is utilised to prioritise ECs. Finally, the feasibility and practicality of the proposed method are verified by an example regarding the product development of electric vehicle.
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