Related references
Note: Only part of the references are listed.On identification and prioritization of motivators and deterrents of bicycling
Bandhan Bandhu Majumdar et al.
TRANSPORTATION LETTERS-THE INTERNATIONAL JOURNAL OF TRANSPORTATION RESEARCH (2020)
Fifty years of methodological trends in JIBS: Why future IB research needs more triangulation
Bo Bernhard Nielsen et al.
JOURNAL OF INTERNATIONAL BUSINESS STUDIES (2020)
Triangulation in industrial qualitative case study research: Widening the scope
Jillian Farquhar et al.
INDUSTRIAL MARKETING MANAGEMENT (2020)
Perceived service quality and customer satisfaction: A fuzzy set QCA approach in the railway sector
Sandra Miranda et al.
JOURNAL OF BUSINESS RESEARCH (2018)
Customer trust as mediator in the creation of customer relationship intention
Mohamad Dimyati et al.
MANAGEMENT & MARKETING-CHALLENGES FOR THE KNOWLEDGE SOCIETY (2018)
Quality assessment of airline baggage handling systems using SERVQUAL and BWM
Jafar Rezaei et al.
TOURISM MANAGEMENT (2018)
A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector
Usha Ramanathan et al.
BENCHMARKING-AN INTERNATIONAL JOURNAL (2018)
The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector
Jamil Hammoud et al.
SAGE OPEN (2018)
A perceived reliability-based customer satisfaction model in self-service technology
Zapan Barua et al.
SERVICE INDUSTRIES JOURNAL (2018)
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Taeshik Gong et al.
PSYCHOLOGY & MARKETING (2018)
A RIDIT approach to evaluate factors influencing tourist destination brand selection behaviour pertaining to Indian tourism sector
Subhajit Bhattacharya et al.
JOURNAL OF MODELLING IN MANAGEMENT (2017)
The long-term impact of service empathy and responsiveness on customer satisfaction and profitability: a longitudinal investigation in a healthcare context
Jun Ye et al.
MARKETING LETTERS (2017)
Measuring customer value co-creation behavior Developing a conceptual model based on service-dominant logic
Aurelio Tommasetti et al.
JOURNAL OF SERVICE THEORY AND PRACTICE (2017)
Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
Abraham Pizam et al.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT (2016)
Evaluating specific service quality aspects which impact on customers' behavioural loyalty in high-tech internet services
Paramaporn Thaichon et al.
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS (2016)
Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland
Craig Morton et al.
CASE STUDIES ON TRANSPORT POLICY (2016)
The effects of service quality on internet service provider customers' behaviour A mixed methods study
Thu Nguyen Quach et al.
ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS (2016)
Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry
Ru Liu et al.
APPLIED SOFT COMPUTING (2015)
Commuters' Perception towards Transfer Facility Attributes in and Around Metro Stations: Experience in Kolkata
Shubhajit Sadhukhan et al.
JOURNAL OF URBAN PLANNING AND DEVELOPMENT (2015)
Commuters' Perception towards Transfer Facility Attributes in and Around Metro Stations: Experience in Kolkata
Shubhajit Sadhukhan et al.
JOURNAL OF URBAN PLANNING AND DEVELOPMENT (2015)
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Bo Wendy Gao et al.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (2015)
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines Findings from foreigners and overseas Pakistani customers
Faizan Ali et al.
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT (2015)
The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns
Pararnaporn Thaichon et al.
JOURNAL OF RETAILING AND CONSUMER SERVICES (2014)
Modeling contextually elicited service quality expectations
Stephen Strombeck et al.
MANAGING SERVICE QUALITY (2014)
The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking
Mohd Shoki Md Ariff et al.
WORLD CONGRESS ON ADMINISTRATIVE AND POLITICAL SCIENCES (2013)
Patient satisfaction in a preoperative assessment clinic: An analysis using SERVQUAL dimensions
F Pakdil et al.
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE (2005)
The evolution and future of national customer satisfaction index models
MD Johnson et al.
JOURNAL OF ECONOMIC PSYCHOLOGY (2001)
Share Paper
