Journal
EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY
Volume 31, Issue 4, Pages 610-621Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/1359432X.2021.2002299
Keywords
Remote work; isolation; psychological distress; mediated communication; ICT use
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Remote work practices have brought acute challenges of isolation and psychological distress, with the use of ICT potentially serving as a remedy to combat these issues.
A massive shift towards remote work practices has presented many organizations and employees with acute challenges associated with multi-locational work. This shift underscores the need to reconsider isolation as one of the focal challenges of organizations in an era of increasingly dispersed and mediated work practices. This study relies on a three-wave survey among Finnish workers to investigate how remote work practices and the use of information and communication technology (ICT) have impacted perceptions of isolation during the global health pandemic, and whether these relationships have an effect on psychological distress. The findings indicate that facilitating the use of ICTs may help organizations and employees combat isolation, while simultaneous increases in remote work practices lead employees to feel more isolated. In addition, the findings highlight a reciprocal effect between psychological distress and isolation, suggesting that strain may both increase perceptions of isolation and be a result of being isolated.
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