4.6 Article

Sure, I saw sales, but it consumed me from resilience to erosion in the digital hustle economy

Journal

NEW MEDIA & SOCIETY
Volume -, Issue -, Pages -

Publisher

SAGE PUBLICATIONS LTD
DOI: 10.1177/14614448211054005

Keywords

Digital platforms; ecology; ethnography; hustling; resilience

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With increasing socioeconomic precarity and ecological threat, resilience has become individual responsibility and moral obligation for the neoliberal subject. However, hustling in the digital economy, as evident in platforms like Poshmark, erodes resilience on a systemic level by requiring more work for diminishing returns.
With increasing socioeconomic precarity and ecological threat, resilience has become the individual responsibility and moral obligation of the neoliberal subject. Digital labor platforms are a clear expression and beneficiary of this development, offering hustling as a way to gain resilience as a micro-entrepreneur. However, we present evidence to the contrary, demonstrating how hustling in the digital economy erodes resilience on a systemic level. For this purpose, we draw on an in-depth, ecological ethnography about Poshmark, a social commerce platform for predominantly female hustlers to sell clothes. We tell the story of a pattern set in motion by the rapid scaling of the platform, which requires hustlers to do more and more click-work to yield smaller and smaller sales. As a result, they are caught up in a runaway dynamic that erodes the resilience of the ecology as a whole.

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