Journal
TOURISM MANAGEMENT
Volume 86, Issue -, Pages -Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2021.104342
Keywords
Crisis management; Disaster management; Risk perceptions; Thematic analysis; Sensemaking
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The study conducted a qualitative thematic analysis of literature on crisis management in hospitality and tourism, identifying eight major themes and highlighting a lack of scholarly attempts to conceptualize crisis management. Future research should delve deeper into these themes to provide more insights and recommendations.
The hospitality and tourism industry for a variety of reasons is vulnerable to crises of various origins and scope. Thereby, research regarding crises in this industry has received significant attention among scholars. This study presents the results of a qualitative thematic analysis (TA) of the literature concerning crisis management in hospitality and tourism. A total of 207 research publications from 1986 to 2019 were analyzed. The findings revealed eight major themes that emerged in the literature over time. We critically discuss these themes with suggestions and directions for future research in this area. The study also identifies a shortage of scholarly attempt to conceptualize crisis management and thus explores the sensemaking perspective to shed further light on explaining the themes that emerged in the analysis.
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