Leaders Create the Culture They Want: The Importance of Cascading Behavior in Leadership

This paper uses a simple leadership model to explain how an urban emergency department (ED) used action plans to achieve dramatic sustained improvement in multiple value dimensions in less than 2 years. The consistent use of action plans to focus member attention on goals is a simple best practice that can be implemented in all facilities.

Automated summary

This paper explains how an urban emergency department achieved significant and sustained improvement in multiple value dimensions in less than two years by using action plans. The consistent use of action plans to focus member attention on goals is a simple best practice that can be implemented in all facilities.