Collaborative updating of an organizational health literacy tool confirms medical librarians' leadership roles

Background A librarian led task force at the University of Tennessee Medical Center sought to evaluate their medical centre's health literacy attributes utilizing a widely used tool. This research ultimately led to the update of the tool. Objectives To discuss the evaluation of health literacy attributes of health care organizations and detail the process of updating the Health Literacy Environment of Hospitals and Health Centers (HLEHHC) tool. Methods Subsequent to utilizing the HLEHHC, the task force was invited to assist in updating the tool. A collaborative was formed between the original author and task force. The collaborative performed an extensive literature review focused on emerging health literacy issues, reviewed each section and formulated changes. Results The collaborative update process yielded an improved instrument for assessing the extent to which a health care organization accommodates low health literacy patients. Discussion Through editing, creating new questions and rearranging the format, the HLEHHC was improved and updated. Conclusion The assessment conducted by the health literacy task force is helping shape changes in the organization. Medical librarians acted in leadership roles in the collaborative process of developing the new institutional assessment tool for health literacy (HLE2).

Automated summary

A librarian-led task force at the University of Tennessee Medical Center evaluated the health literacy attributes of their medical center using a widely-used tool, which ultimately led to the tool's update. The collaborative process of updating the HLEHHC tool involved an extensive literature review, editing, and formulating changes to better assess the organization's accommodation of low health literacy patients. The assessment conducted by the task force is playing a role in shaping changes within the organization.