Journal
SMALL GROUP RESEARCH
Volume 53, Issue 3, Pages 343-365Publisher
SAGE PUBLICATIONS INC
DOI: 10.1177/10464964211015286
Keywords
virtual meeting; videoconferencing; remote work
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This study identifies issues and challenges of using videoconferencing for work-related meetings, focusing on camera and microphone problems, eating habits, meeting management, and work-from-home issues. The findings provide guidance for workplace policies and suggest directions for future research in the field of videoconferencing.
This study focuses on the good, the bad and the ugly of using videoconferencing for work-related meetings during the COVID-19 pandemic. Using a text mining process and qualitative content analysis of 549 comments posted to a LinkedIn online discussion board, we identified six key themes; three were tied to camera and microphone issues, two involved eating and meeting management issues, and one dealt with work-from-home issues. These themes are discussed in relationship to media naturalness theory and meeting science. Because widespread use of videoconferencing will likely continue, we provide guidance for workplace policies/practices and suggest directions for future research.
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