Journal
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
Volume 98, Issue -, Pages -Publisher
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2021.103020
Keywords
COVID-19; Engagement; Burnout; Turnover intentions; Telework; Working-from-home; Hospitality; Managers
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The study finds that working-from-home can increase employee vigor, but may also exacerbate burnout. Furthermore, work-home interference affects the positive effect of dedication and the negative effect of burnout on turnover intentions.
This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees' work engagement, burnout, and turnover intentions. The study demonstrates that workingfrom-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided.
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