Journal
JOURNAL OF MEDICAL INTERNET RESEARCH
Volume 23, Issue 5, Pages -Publisher
JMIR PUBLICATIONS, INC
DOI: 10.2196/22959
Keywords
artificial intelligence; conversational agent; COVID-19; virtual care; voice assistant; voice chatbot
Funding
- Medical University of Silesia [KNW-1-135/N/6/K]
- ReGenHeart (H2020) [731532]
- SCIENCE (H2020) [643478]
- Circulate (STRATEGMED II) [Strategmed2/265761/10/NCBR/2015]
- H2020 Societal Challenges Programme [643478, 731532] Funding Source: H2020 Societal Challenges Programme
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The application of AI-driven voice chatbots in healthcare has the potential to enhance patient management efficiency and organizational workflow, especially during the COVID-19 pandemic.
Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.
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