Journal
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH
Volume 60, Issue 14, Pages 4592-4620Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/00207543.2021.1946614
Keywords
Artificial intelligence; AI; supply chains; culture; operations management
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This study examines the relationship between supply chain culture and AI through a quantitative research hypothesis, finding that cultural enablers play an influential role in the successful integration of AI technologies in supply chains, with implications for operations and supply chain management.
Artificial Intelligence (AI) has been claimed to offer transformational power across industries and sectors. To date, research has largely focused on the technical characteristics of AI and its influence on organisational capabilities. Despite the hype surrounding AI, there is a scarcity of rigorous research that examines the organisational and behavioural factors that foster AI integration in supply chains is lacking. This quantitative study addresses this gap in knowledge by developing a research hypothesis that examines the relationships between supply chain culture and AI. We extend the generalisability of culture to provide novel insights about AI-driven supply chains that have not been reported in previous studies. The findings demonstrate the influential role that cultural enablers have on the successful integration of AI technologies in supply chains, which has implications for operations and supply chain management.
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