How the Personalities and Behaviors of Information Systems Professionals Influence the Effectiveness of Information Systems Departments

Building on the concept of organizational citizenship behavior (OCB), this study develops a multi-level research model to examine how IS-specific OCBs displayed by IS professionals impact the perceived effectiveness of IS departments, and how the manifestation of IS-specific OCBs is in turn affected by the personal attributes of IS professionals, the leadership style of IS leaders, and the quality of the interactions within IS departments.

Automated summary

This study develops a multi-level research model to examine how IS-specific OCBs impact the perceived effectiveness of IS departments, and how these OCBs are affected by personal attributes, leadership style, and interactions within IS departments.