Promises and trust in human-robot interaction

Understanding human trust in machine partners has become imperative due to the widespread use of intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate whether human-beings trust a social robot-i.e. a human-like robot that embodies emotional states, empathy, and non-verbal communication-differently than other types of agents. To do so, we adapt the well-known economic trust-game proposed by Charness and Dufwenberg (2006) to assess whether receiving a promise from a robot increases human-trust in it. We find that receiving a promise from the robot increases the trust of the human in it, but only for individuals who perceive the robot very similar to a human-being. Importantly, we observe a similar pattern in choices when we replace the humanoid counterpart with a real human but not when it is replaced by a computer-box. Additionally, we investigate participants' psychophysiological reaction in terms of cardiovascular and electrodermal activity. Our results highlight an increased psychophysiological arousal when the game is played with the social robot compared to the computer-box. Taken all together, these results strongly support the development of technologies enhancing the humanity of robots.

Automated summary

The study found that humans increase their trust in robots when receiving a promise from them, particularly when individuals perceive the robot as being very similar to a human. Choices made when playing games with a humanoid robot were similar to those made with a real human, but different from those made with a computer-box. The research also revealed an enhanced psychophysiological reaction in participants when interacting with a social robot compared to a computer-box.