Journal
PEERJ COMPUTER SCIENCE
Volume -, Issue -, Pages -Publisher
PEERJ INC
DOI: 10.7717/peerj-cs.347
Keywords
Feature extraction; Aspect based sentiment analysis; Machine learning; Natural language processing; Support vector machine
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The study focuses on analyzing reviews on social media for aspect-based sentiment analysis of products. Two methods are proposed for aspect extraction, one using feature selection and the other using selective dependency relations. By combining both methods in a hybrid approach, high accuracy and F1-score are achieved in aspect category prediction.
Due to the massive progression of the Web, people post their reviews for any product, movies and places they visit on social media. The reviews available on social media are helpful to customers as well as the product owners to evaluate their products based on different reviews. Analyzing structured data is easy as compared to unstructured data. The reviews are available in an unstructured format. Aspect-Based Sentiment Analysis mines the aspects of a product from the reviews and further determines sentiment for each aspect. In this work, two methods for aspect extraction are proposed. The datasets used for this work are SemEval restaurant review dataset, Yelp and Kaggle datasets. In the first method a multivariate filter-based approach for feature selection is proposed. This method support to select significant features and reduces redundancy among selected features. It shows improvement in F1-score compared to a method that uses only relevant features selected using Term Frequency weight. In another method, selective dependency relations are used to extract features. This is done using Stanford NLP parser. The results gained using features extracted by selective dependency rules are better as compared to features extracted by using all dependency rules. In the hybrid approach, both lemma features and selective dependency relation based features are extracted. Using the hybrid feature set, 94.78% accuracy and 85.24% F1-score is achieved in the aspect category prediction task.
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