Journal
SUSTAINABILITY
Volume 13, Issue 5, Pages -Publisher
MDPI
DOI: 10.3390/su13052493
Keywords
product– service innovation; servitization; sustainability; performance; product lifecycle
Funding
- FEDER/Ministerio de Ciencia, Innovacion y Universidades-Agencia Estatal de Investigacion, Spain [PGC2018-101022-A-100]
Ask authors/readers for more resources
The trend of product-service innovation in manufacturing industries is growing, and the impact of PSI implementation on performance varies depending on service choice and industry. Services should be tailored to support specific stages or the entire product lifecycle for optimal performance.
The growing trend to develop product-service innovation (PSI) in manufacturing industries has forced firms to consider the real impact of adding services to their sales portfolio. Literature has shown that PSI implementation has heterogeneous effects on performance as it depends on the service development choice and the specific industry in which firms compete. Moreover, PSI implementation has differing effects on performance depending on the manufacturer's position in the value ecosystem. Although the heterogeneous PSI-performance relationship has previously been studied in terms of its intensity, research has not yet examined whether services should support specific stages or the entire product lifecycle. For shedding light on this issue, a fuzzy-set qualitative comparative analysis (fsQCA) is carried out on a sample of Basque firms that operate in the machine manufacturing sector. This useful technique uncovers a set of specific service combinations that maximize manufacturers' profit margin and ratio of solvency. As a result, this study is novel in analyzing the service provision over the entire product lifecycle and reveals that although some service complementarities do exist, single or bundled service specialization outperforms an integral and diversified service approach.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available