The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

This paper aims to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. We conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia. KIFs were identified through in-depth interviews and prioritised using a multi-criteria decision analysis method. Findings suggested a list of KIFs that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management and project management. The prioritisation of the KIFs reveals the ERP capabilities and the stakeholder managers to be the most important factors.

Automated summary

This paper aims to explore the Key Influencing Factors (KIFs) during pre-implementation and implementation of ERP projects from the perspective of national ERP vendors. A mixed methods study was conducted on 10 national ERP vendors involved in government sector projects in Saudi Arabia. The prioritisation of KIFs revealed the most important factors to be ERP capabilities and stakeholder managers.