Community pharmacy staff needs for the provision of oral health care education and advice in Australia

Background: In Australia, 61% of pharmacy staff (pharmacists and pharmacy assistants) state that on average they are consulted for oral health care advice 2 or more times each week. International studies recognize the potential to enhance pharmacy staff roles in oral health care, given they are regularly consulted for a variety of oral health issues. Objectives: This study explored the preparedness of pharmacy staff to provide oral health care education and advice within Australian community pharmacies. The aims of this study were (1) to assess the types of oral health education resources available for pharmacy staff and patients within Australian community pharmacies; (2) determine pharmacy staff awareness of available Australian government-funded dental services or schemes and; (3) explore pharmacy staff views regarding safety of drinking water fluoridation in Australia. Methods: Pharmacists and pharmacy assistants from a randomly selected national sample of 5700 Australian community pharmacies were invited to complete an online or postal questionnaire. Participants were offered a A$10 incentive to enhance response rates. Descriptive and analytical statistics were used for the analysis. Results: The response rate for the pharmacist cohort was 58.5% (644 of 1100) and 28% (280 of 1000) for pharmacy assistants. More than 80% of pharmacy staff did not have oral health education resources for patients and did not have access to oral health information resources for their own education. Nearly all staff (96%) were unaware of government Child Dental Benefits Schedule (CDBS) and Department of Veterans' Affairs dental funding support. Approximately one-third of pharmacy staff believed that water fluoridation in drinking water supplies was unsafe or were unsure of its safety. Conclusions: Oral health care training and education resources are needed to support pharmacy staff to deliver improved and responsive oral health care within Australian communities. (C) 2020 American Pharmacists Association (R). Published by Elsevier Inc. All rights reserved.