Related references
Note: Only part of the references are listed.Variety and Experience: Learning and Forgetting in the Use of Surgical Devices
Kamalini Ramdas et al.
MANAGEMENT SCIENCE (2018)
How much do online consumers really value free product returns? Evidence from eBay
Guangzhi Shang et al.
JOURNAL OF OPERATIONS MANAGEMENT (2017)
Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation
Rachna Shah et al.
MANAGEMENT SCIENCE (2017)
Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims
Cerag Pince et al.
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2016)
Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers' Return Policy Decisions
Mehmet Sekip Altug et al.
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2016)
Surgeon specialization and operative mortality in United States: retrospective analysis
Nikhil R. Sahni et al.
BMJ-BRITISH MEDICAL JOURNAL (2016)
Surgeon specialization and operative mortality in United States: retrospective analysis
Nikhil R. Sahni et al.
BMJ-BRITISH MEDICAL JOURNAL (2016)
The Effect of Return Policy Leniency on Consumer Purchase and Return Decisions: A Meta-analytic Review
Narayan Janakiraman et al.
JOURNAL OF RETAILING (2016)
Learning curves for quality and productivity
Angus Jeang
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT (2015)
Perceived Risk, Product Returns, and Optimal Resource Allocation: Evidence from a Field Experiment
J. Andrew Petersen et al.
JOURNAL OF MARKETING RESEARCH (2015)
The role of physical distribution services as determinants of product returns in Internet retailing
Shashank Rao et al.
JOURNAL OF OPERATIONS MANAGEMENT (2014)
Does Multitasking Improve Performance? Evidence from the Emergency Department
Diwas K. C. Singh
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2014)
When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity
Tom Fangyun Tan et al.
MANAGEMENT SCIENCE (2014)
Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents
Yili (Kevin) Hong et al.
INFORMATION SYSTEMS RESEARCH (2014)
The customer consequences of returns in online retailing: An empirical analysis
Stanley E. Griffis et al.
JOURNAL OF OPERATIONS MANAGEMENT (2012)
Introduction to the Special Issue on Applications of Healthcare Operations Management
Bruce L. Golden et al.
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2012)
Physician Workload and Hospital Reimbursement: Overworked Physicians Generate Less Revenue per Patient
Adam Powell et al.
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2012)
Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank
Bradley R. Staats et al.
MANAGEMENT SCIENCE (2012)
Returns Policy and Quality Risk in E-Business
Lu Hsiao et al.
PRODUCTION AND OPERATIONS MANAGEMENT (2012)
The Effects of Focus on Performance: Evidence from California Hospitals
Diwas K. C. Singh et al.
MANAGEMENT SCIENCE (2011)
Managing Consumer Returns in a Competitive Environment
Jeffrey D. Shulman et al.
MANAGEMENT SCIENCE (2011)
Emotional bonding with personalised products
Ruth Mugge et al.
JOURNAL OF ENGINEERING DESIGN (2009)
Consumer Returns Policies and Supply Chain Performance
Xuanming Su
M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT (2009)
A Matter of Balance: Specialization, Task Variety, and Individual Learning in a Software Maintenance Environment
Sriram Narayanan et al.
MANAGEMENT SCIENCE (2009)
Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations
Diwas S. Kc et al.
MANAGEMENT SCIENCE (2009)
Task Specialization, Immigration, and Wages
Giovanni Peri et al.
AMERICAN ECONOMIC JOURNAL-APPLIED ECONOMICS (2009)
The Option Value of Returns: Theory and Empirical Evidence
Eric T. Anderson et al.
MARKETING SCIENCE (2009)
Implementing weak-instrument robust tests for a general class of instrumental-variables models
Keith Finlay et al.
STATA JOURNAL (2009)
Managing Internet product returns: A focus on effective service operations
Diane A. Mollenkopf et al.
DECISION SCIENCES (2007)
Time value of commercial product returns
V. Daniel R. Guide et al.
MANAGEMENT SCIENCE (2006)
The effects of personalized product recommendations on advertisement response rates: The Try this. It works! technique
DJ Howard et al.
JOURNAL OF CONSUMER PSYCHOLOGY (2004)
Instrumental variables and GMM: Estimation and testing
Christopher F. Baum et al.
STATA JOURNAL (2003)
Remote purchase environments: The influence of return policy leniency on two-stage decision processes
SL Wood
JOURNAL OF MARKETING RESEARCH (2001)