Journal
JOURNAL OF NURSING CARE QUALITY
Volume 36, Issue 1, Pages 7-13Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/NCQ.0000000000000475
Keywords
burnout; health care systems; nurses; patient satisfaction; work environment
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Funding
- National Institute of Nursing Research, Pennsylvania Hospital Professional Nursing Research Scholarship Program [R01NR014855, T32-NR0714]
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This study found that the level of nurse burnout is associated with patient satisfaction, and work environment is a key factor related to these outcomes.
Background: Burnout among nurses is associated with lower patient satisfaction, yet few system-level solutions have been identified to improve outcomes. Purpose: The purpose of this study was to examine the relationship between nurse burnout and patient satisfaction and determine whether work environments are associated with these outcomes. Methods: This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout was defined using the Maslach Burnout Inventory. Patient satisfaction was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Results: Fifty percent of hospitals where burnout is high have poor work environments, which is strongly related to lower patient satisfaction. Conclusions: High levels of nurse burnout are associated with lower patient satisfaction. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.
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