Journal
SUSTAINABILITY
Volume 11, Issue 16, Pages -Publisher
MDPI
DOI: 10.3390/su11164453
Keywords
enterprise social media; social capital; work-related use; social-related use; job satisfaction
Funding
- Zhejiang Provincial Philosophy and Social Sciences Project [20NDJC102YB]
- National Natural Science Foundation of China [71772162]
- Contemporary Business and Trade Research Center of Zhejiang Gongshang University [16YXYP01]
- Collaborative Innovation Center of Contemporary Business and Trade Circulation System Construction of Zhejiang Gongshang University [16YXYP01]
- Special Funds Project for Promoting the Running Local Colleges and Universities in Zhejiang Province (Interdisciplinary Innovation Team Building for Internet and Management Change)
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Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media context. To fill this gap, we propose a research model explaining how employees' usage of enterprise social media influences job satisfaction from the social capital perspective. Through a survey of 509 respondents, we conceptualize the constructs of enterprise social media use (i.e., work-related use and social-related use), social capital (i.e., bridging social capital and bonding social capital), and job satisfaction. We empirically validate the proposed model. The results largely support the proposed hypotheses. Firstly, both work-related use and social-related use positively impact bridging and bonding social capital. Secondly, bridging and bonding social capital play different roles in job satisfaction. Bonding social capital promotes job satisfaction, while bridging social capital inhibits job satisfaction. Thirdly, work-related use accumulates more bridging social capital, while social-related use is more conducive to the establishment of bonding social capital. Finally, some theoretical and practical implications are discussed.
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