Journal
TRANSPORTATION
Volume 48, Issue 1, Pages 167-192Publisher
SPRINGER
DOI: 10.1007/s11116-019-10043-5
Keywords
Service design; Public transport services; Fear of crime; Gender; sex related vulnerability; Grounded theory study
Ask authors/readers for more resources
This study examines the impact of the design of public transport services on female passengers' feelings of safety and fear, specifically focusing on the London Underground. By using abductive reasoning, it proposes a conceptual model for understanding female passengers' fear of crime in connection with public transport services and suggests influential factors of public transport service design. This approach provides a more suitable framework for designing and improving public transport services to address the issue of fear of crime.
In conjunction with their gender, how does the current design of public transport services affect female passengers' feelings of safety and fear when using the service? This study explores the influential service design attributes of the London Underground on fear of crime in female users through abductive reasoning, in which a hypothesis is provisionally selected by constantly moving back and forth between data and existing theories to find the best possible explanation of the researched phenomenon. Consequently, it proposes a conceptual model for understanding female passengers' fear of crime in connection with public transport services and suggests influential factors of public transport service design when considering the social problem. It, therefore, draws a more befitting frame of reference for design and improvement of public transport services to ameliorate fear of crime than those based simply on crime prevention.
Authors
I am an author on this paper
Click your name to claim this paper and add it to your profile.
Reviews
Recommended
No Data Available