Journal
JOURNAL OF STRATEGIC INFORMATION SYSTEMS
Volume 28, Issue 2, Pages 104-117Publisher
ELSEVIER
DOI: 10.1016/j.jsis.2019.01.004
Keywords
Review systems; Design features; Strategic instrument in E-commerce; Scoping review; Electronic word-of-mouth
Funding
- German Research Foundation (DFG) within the Collaborative Research Centre On-the-Fly-Computing [SFB 901, 160364472-SFB901]
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As online reviews play a decisive role in consumers' purchase decisions, e-commerce platforms are using review systems strategically to obtain a competitive advantage. However, the strategic potential can only be leveraged if the review system is designed appropriately. Research on the design of review systems and the effects of design choices has not yet been summarized or synthesized in a review article. We aim to close this gap by providing a scoping review. In our synthesis we posit that the design of review systems moderates the impact of online reviews on economic outcomes and the factors that drive the formation of reviews. After reviewing current research findings, we identify gaps and provide a research agenda covering three key themes: Design features, environments, and devices.
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