Journal
TRANSACTIONS ON EMERGING TELECOMMUNICATIONS TECHNOLOGIES
Volume 23, Issue 7, Pages 646-659Publisher
WILEY
DOI: 10.1002/ett.2520
Keywords
electronic services; next generation operations systems and software; business process management; service-oriented architecture; business-to-business integration; agility
Categories
Funding
- National Science Council (NSC) [NSC 96-2416-H-004-017-MY3, NSC 99-2410-H-327-036-MY2]
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The Internet's widespread popularity and the ubiquity of the World Wide Web have revolutionized the face of business, especially in the telecommunications industry. With the emergence of business process management and of service-oriented architecture, the focus has shifted to the development of electronic services that integrate business processes and that diversify functionalities available to customers. Most of these worldwide telecom corporations have many kinds of operations support systems in the backend environment. In this research, we present a research framework, a collaboration model and a collaboration layer to describe the method of new generation operations systems and software. This research method achieves the desired properties of telecom e-services of business process management. Then, we use several illustrations to explain the generality of our method, and we focus on how international telecom corporations have become too concerned with the agility and the integration underlying e-services integration based on new generation operations systems and software. Copyright (C) 2012 John Wiley & Sons, Ltd.
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