Journal
JOURNAL OF ORGANIZATIONAL AND END USER COMPUTING
Volume 23, Issue 4, Pages 51-63Publisher
IGI GLOBAL
DOI: 10.4018/joeuc.2011100104
Keywords
Customer Engagement; End-User Development; Scientific End-User Development; Scientific Software Development; User Engagement
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When software supports the complex and poorly understood application domain of cutting-edge science, effective engagement between its users/customers and developers is crucial. Drawing on recent literature, the authors examine barriers to such engagement. Significant among these barriers is the effects of the experience that many research scientists have of local scientific end-user development. Through a case study, the authors demonstrate that involving such scientists in a team developing software for a widely distributed group of scientists can have a positive impact on establishing requirements and promoting adoption of the software. However, barriers to effective engagement exist, which scientific end-user developers can do little to address. Such barriers stem from the essential nature of scientific practice.
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