Journal
TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW
Volume 48, Issue 6, Pages 1137-1151Publisher
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.tre.2012.06.001
Keywords
Returns; Reverse logistics; Creation of logistics knowledge; Cost of reverse logistics; Organizational performance
Categories
Funding
- Andalusian Regional Government [P08-SEJ-04057]
- Spanish Ministry of Innovation [ECO2009-09241]
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Survey data on reverse logistics processes from 284 Spanish firms are used to test a structural model that analyzes the importance of returned materials and the creation of logistics knowledge within processes of reverse logistics and their effects on organizational performance. The results show that the cost of reverse logistics and the value of returns were found to be positively related to reverse logistics activities. Further, their proper management and the creation of logistics knowledge that improves organizational performance. (C) 2012 Elsevier Ltd. All rights reserved.
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