Development and feasibility assessment of telephone-delivered supportive care to improve outcomes for patients with colorectal cancer: pilot study of the CONNECT intervention

This study aims to describe a pilot study of the feasibility, acceptability and likely impact of a nurse-delivered, telephone intervention to reduce unmet need and improve quality of life for surgical patients with colorectal cancer. The CONNECT intervention comprises five standardised calls over 6 months commencing on day 3 post-discharge. A prospective non-randomised control trial with patients who had surgery for colorectal cancer at Royal Prince Alfred Hospital, Sydney between July and December 2006 was conducted. Patients completed a telephone interview with an independent researcher at 1, 3 and 6 months to assess study outcomes, including unmet need (Supportive Care Needs Survey), psychological distress and quality of life (FACT-C). Patients' views of the intervention were ascertained. Forty-one patients participated, 20 in the intervention period. Intervention calls were successfully completed with 85% or more of patients at each of the five time points. Mean call duration ranged from 14-19 min with the highest number of needs (27 for 20 patients) identified on day 3. Patients indicated that the timing of the calls was appropriate and the majority (85%) felt the number of calls was sufficient. There were promising trends in outcomes. For both patient groups, there were clinically meaningful improvements in FACT-C scores over time, with a larger improvement in the intervention group (20.4 points) than the control group (11.7). The CONNECT intervention was found to be feasible and acceptable to patients. A larger randomised trial is underway to establish its effectiveness to improve patient outcomes.