Journal
PRODUCTION PLANNING & CONTROL
Volume 22, Issue 4, Pages 403-413Publisher
TAYLOR & FRANCIS LTD
DOI: 10.1080/09537287.2010.491490
Keywords
enterprise resource planning; ERP systems; integrated information system; best practices; developing countries
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Funding
- King Fahd University of Petroleum and Minerals
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Enterprise resource planning (ERP) is being implemented by many organisations as a potential solution to their businesses. In spite of its appeal, ERP has challenges and difficulties in its realisation, especially in developing countries. In this article, existing trends and success factors for ERP implementation in Saudi Arabia is investigated. The results of this study apply, to a large extent, to other developing countries in the Middle East and other oil producing countries. The study captures the best implementation practices, difficulties encountered, critical success factors and benefits realised. Most organisations suffer serious time and/or cost overruns in ERP implementation. Management commitment and the existence of a clear strategic objective were found to be critical for the success of the ERP implementation. Change management programmes and extensive training were found to be essential for smooth implementation process.
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