☆ 4.6 Article

The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

PRODUCTION AND OPERATIONS MANAGEMENT (2010)

Journal

PRODUCTION AND OPERATIONS MANAGEMENT

Volume 16, Issue 6, Pages 665-688

Publisher

Wiley

DOI: 10.1111/j.1937-5956.2007.tb00288.x

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Operations Research & Management Science

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