Journal
PRODUCTION AND OPERATIONS MANAGEMENT
Volume 19, Issue 4, Pages 434-452Publisher
WILEY-BLACKWELL
DOI: 10.1111/j.1937-5956.2009.01108.x
Keywords
heuristics; biases; motivation; groupthink; feedback
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Whenever intrepid researchers venture into new terrain, they find that they require knowledge outside of their formal training. This paper reviews bodies of knowledge for operations management (OM) researchers interested in the new area of Behavioral Operations. We highlight theoretical constructs and empirical phenomena from cognitive psychology, social psychology, group dynamics, and system dynamics. We also provide a guide for where to go to learn more about each body of knowledge. Our overall goal is to lower the startup costs for new researchers in Behavioral Operations.
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