☆ 4.6 Article

The Creation of Output and Quality in Services: A Framework to Analyze Information Technology-Worker Systems

PRODUCTION AND OPERATIONS MANAGEMENT (2010)

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Journal

PRODUCTION AND OPERATIONS MANAGEMENT
Volume 13, Issue 3, Pages 245-259

Publisher

Wiley
DOI: 10.1111/j.1937-5956.2004.tb00509.x

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Operations Research & Management Science

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