Journal
PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART B-JOURNAL OF ENGINEERING MANUFACTURE
Volume 225, Issue B8, Pages 1457-1470Publisher
SAGE PUBLICATIONS LTD
DOI: 10.1177/0954405410395858
Keywords
diagnostic and prognostic technology; product-service systems; servitization; survey; UK manufacturing
Funding
- UK Engineering and Physical Sciences Research Council through the Cranfield Innovative Manufacturing Research Centre in Product-Service Systems
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Manufacturers are seeking increasingly innovative ways to achieve competitive advantage. An emerging trend is to exploit diagnostic and prognostic technology to support service-led competitive strategies where the emphasis is put on the 'sale of use' rather than the 'sale of product'. However, little is known about the extent to which this technology is being exploited, the drivers and inhibitors, and the sectors where adoption is most prolific. This paper introduces the results of a survey conducted across the UK manufacturing sector to explore the extent, motivations, benefits, and challenges of deploying diagnostic and prognostic technology as an element of competitive strategy.
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