Journal
ONLINE INFORMATION REVIEW
Volume 42, Issue 6, Pages 784-801Publisher
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/OIR-02-2017-0058
Keywords
Perceived value; Subjective well-being; Information source credibility; Relative significance; Share intention
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Purpose The rise of social media has gained increasing attention in recent years; however, few studies have focused on social media users' specific behavior and subjective well-being. To fill this research gap, the purpose of this paper is to develop an integrated model to investigate factors that affect social media user's share intention and the relationship between user's share intention and subjective well-being. Design/methodology/approach Structural equation model is used in this study. A field survey with 398 WeChat users is conducted to test the research model and hypotheses. Findings The empirical results show that: utilitarian value, hedonic value, user satisfaction and information source credibility are important factors affecting users' share intention; users' share intention positively affects user's subjective well-being; moderating effects show that relative significance positively moderates the relationship between utilitarian value and users' share intention; and users' demographic characteristics differences actually exist in users' share intention. Originality/value First, the authors clear that factors affect social media users' share intention from the perspective of customer-perceived value. The results deepen our understanding about the factors that affect WeChat users' share intention. Second, the authors focus on the effect of users' specific behavior on users' subjective well-being and found that users' share intention is one of the important aspects that affect user's subjective well-being. More importantly, the authors tested users' characteristic differences in social media users' share intention, which have previously received limited attention.
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