Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 27, Issue 6, Pages 444-461Publisher
WILEY
DOI: 10.1016/j.jom.2009.02.002
Keywords
Continuous improvement; Dynamic capabilities; Lean management; Operations strategy; Organizational learning; Six Sigma; Total quality management
Funding
- Center for Operational Excellence at The Ohio State University
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We examine the content of continuous improvement strategies and identify infrastructure. decision areas that are important for continuous improvement initiatives. We present a framework of infrastructure based on the idea that continuous improvement can serve as a dynamic capability when it includes a comprehensive organizational context. Further, we study continuous improvement initiatives in five companies to investigate the practices used by them in each of the decision areas of our framework. This research adds to the conceptual understanding of continuous improvement and results in grounded propositions about critical areas of infrastructure for continuous improvement. (C) 2009 Elsevier B.V. All rights reserved.
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