Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 27, Issue 3, Pages 220-232Publisher
WILEY
DOI: 10.1016/j.jom.2008.09.002
Keywords
Problem solving approaches; Behavioral experiment; Construal theory; Supply chain management; Beer distribution game
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In this paper we investigate the role of two types of problem solving approaches on supply chain performance. Additionally, we investigate how the level of information availability moderates problem solving approach on supply chain performance. We draw on construal level theory from the experimental psychology literature to explain how the problem solving approaches (abstract problem solving approach vs. concrete problem solving approach) contribute to supply chain performance. From this foundation, we run a series of behavioral experiments to test our hypotheses that problem solving approaches and information availability impact supply chain performance as presented in the beer distribution game. A key finding of this study is that individuals who take an abstract problem solving approach are able to perform better than individuals who take a concrete problem solving approach in the context of limited information availability. However, in the context of complete information availability, the impact of both types of problem solving approaches on performance becomes negligible. (C) 2008 Elsevier B.V. All rights reserved.
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