Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 26, Issue 4, Pages 521-535Publisher
WILEY
DOI: 10.1016/j.jom.2007.06.005
Keywords
safety; quality; supply chain management
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The role of employee safety in supply chain performance has inexplicably been overlooked by operations management literature. With a few notable exceptions, there is no guidance in the literature for operations managers trying to understand the role that employee safety at their own or a suppliers could play in quality outcomes. This manuscript takes a first step to rectify this oversight by using cognitive dissonance theory to build a series of propositions that link safety perceptions to quality outcomes. Empirical tests of these propositions provide initial evidence that safety does indeed contribute to quality outcomes in the supply chain. (C) 2007 Elsevier B.V. All rights reserved.
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