Journal
JOURNAL OF NURSING CARE QUALITY
Volume 28, Issue 2, Pages 186-194Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/NCQ.0b013e31827a4795
Keywords
bedside report; communication; evidence-based practice; handover; nursing shift report
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Nursing shift report on the medical-surgical units of a large teaching hospital was modified from a recorded report to a blend of both recorded and bedside components. Comparisons between baseline and postimplementation data indicated increased patient satisfaction and nurse perception of accountability and patient involvement but reduced nurse perceptions of efficiency and effectiveness of report. Patient falls at shift change and medication errors were reduced, whereas nurse overtime remained unchanged.
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