Journal
JOURNAL OF NURSING CARE QUALITY
Volume 25, Issue 2, Pages 105-116Publisher
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/NCQ.0b013e3181c7b58e
Keywords
disruptive behavior; focus group; nurse and physician disruptive behavior; qualitative study; workplace aggression; workplace incivility; workplace violence
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Funding
- State of Maryland Health Services Cost Review Commission Nurse Support Program I Grant
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Disruptive behavior in healthcare has been identified as a threat to quality of care, nurse retention, and a culture of safety. A qualitative study elicited registered nurse experiences with disruptive clinician behavior in an acute care hospital. A conceptual framework was developed to provide a structure for organizing and describing this complex construct that includes 4 primary concepts: disruptive behaviors and its triggers, responses, and impacts.
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